1. Personal Data Protection Policy

1. Data Collection & Use

We collect only the necessary personal data to process orders, arrange delivery, and provide support. This includes your name, contact information, shipping address, and payment details.

2. Marketing Communications

When you create an account or make a purchase, you are automatically subscribed to our marketing list. You can opt out at any time by emailing sales@stork-lines.com.

3. No Third-Party Sharing

We do not sell or share your data with external parties for marketing purposes. Your data is only shared with third parties involved in completing your order, such as delivery providers or payment gateways.

4. Data Security

We use secure payment gateways, encrypted connections (SSL), and access controls to protect your data. Our systems are updated regularly to ensure the highest security standards.

5. Your Rights

You have the right to access, update, or delete your personal data. You can contact our support team at any time to request these changes.

6. Legal Compliance

We comply with all Kuwait laws related to data protection and privacy, including CITRA guidelines.

2. Terms & Conditions

1. Payment Methods: We accept KNET, Visa, MasterCard, Apple Pay, and Samsung Pay. All payments are completed securely in Kuwaiti Dinars (KWD).

2. Order Confirmation: After successful payment, you will receive an order confirmation via email or SMS.

3. Product Warranty: All products have a 3-month warranty for manufacturing defects. Misuse or damage voids the warranty. Proof of purchase is required.

4. Acceptance of Policies: By purchasing, you agree to our store policies, including Terms, Refunds, Shipping, and Data Protection.

5. Customer Responsibility: You must provide accurate delivery/contact info. We’re not responsible for failed delivery due to incorrect information.

6. Website Usage: Content on our site is protected by copyright. Unauthorized use is not allowed.

7. Changes to Terms: We may update our terms at any time. Continued use means you accept the changes.

8. Governing Law: Our terms are governed by Kuwaiti law.

3. Refund & Return Policy

1. No Returns for Unwanted Items: All sales are final. No returns for change of mind.

2. Defective or Damaged Products: Eligible for replacement. If not available, a refund will be issued.

3. Reporting Timeframe: Must report defects within 10 days of receiving the product.

4. Replacement First Policy: We attempt replacement first. Refund only if replacement unavailable.

5. Refund Process: Refunds are returned to the original payment method. Time depends on your bank.

6. Return Condition: Product should include original packaging and not be further used if defective.

7. No Refunds for Non-Defective Products: Once delivered correctly, no refunds apply.

8. How to Initiate a Claim: Email sales@stork-lines.com with order number, product name, and issue description.

9. Legal Compliance: This policy follows Kuwait’s consumer laws.

4. Shipping Policy

1. Processing Time: Orders are processed in 1–2 business days after payment.

2. Shipping Confirmation: You’ll receive SMS/email with tracking info.

3. Shipping Charges: Calculated at checkout based on location and weight.

4. Delivery Areas: We only ship within Kuwait. No in-store pickup.

5. Delivery Time: Up to 3 business days, including possible weekend delivery.

6. Missed Delivery: If no one is present, re-delivery fees may apply.

7. Support: Contact sales@stork-lines.com or 99665379 for help.